Module 1: Communication Techniques used in the Workplace

• Demonstrate an understanding of a range of written and oral communication techniques used in the workplace and applicable communication theory
• Understand the purpose of using a variety of oral and written communication techniques in the workplace
• Understand and use regulations, legislation, agreements, policies and procedures and standards governing communication
• Understand and use the rules, principles and laws applicable to communication theory
• Demonstrate knowledge of the relationship between the effective use of a variety of oral and written communication techniques and effective job functioning as a supervisor/senior technical person

Module 2: Lead Discussions and Chair Meetings

• Lead discussions and chair meetings in an effective manner according to standard meeting procedures
• Respond to 'what if' and 'why' questions covering:
  • Meeting procedures
• Understand and use procedures and techniques:
  • for leading discussions
  • for meetings
  • for chairing

Module 3: Generate a Variety of Workplace Reports

• Identify the target audience, and structure the reports to both meet the needs of the target audience and to ensure best receptivity by the target audience
• Gather and analyse relevant information for workplace reports systematically
• Ensure that reports address relevant issues in a logical and clear manner
• Present information in reports clearly and articulately
• Respond to 'what if' and 'why' questions covering:
  • Types of workplace reports
  • Data gathering techniques
  • Target audience for reports
  • Techniques for compiling workplace reports
• Understand and use attributes, descriptions, characteristics and properties of workplace reports
• Understand and use cause and effect implications of developing reports that do not meet the needs of the target audience
• Understand and use procedures and techniques:
  • for gathering data
  • for writing workplace reports
• Ensure that a variety of generated workplace reports are available for scrutiny
• Communicate technical information in reports meaningfully

Module 4: Deliver Presentations

• Identify the target audience and structure the presentations to both meet the needs of the target audience and to ensure best receptivity by the target audience
• Gather and analyse relevant information for workplace presentations systematically
• Ensure that the presentations address relevant issues in a logical and clear manner
• Present information in presentations clearly and articulately
• Respond to 'what if' and 'why' questions covering:
  • Presentations
  • Data gathering techniques
  • Target audience for presentations
  • Presentation delivery
• Understand and use attributes, descriptions, characteristics and properties of presentations
• Understand and use cause and effect implications of developing presentations that do not meet the needs of the target audience
• Understand and use procedures and techniques:
  • for gathering data for developing presentations
  • for presentation delivery
• Effectively deliver presentations and meet the needs of the target audience
• Ensure that a variety of generated workplace presentations are available for scrutiny