Home > Microsoft Office Outlook Essentials

Microsoft Office Outlook Essentials

- MICT SETA: ACC/2012/07/748US116945, NQF2, Credits: 2

-This is an authorised Microsoft Official Course (MOC), a preparation course for MOS: Microsoft Office Outlook 727 certification exam. 

Welcome to the first part of our training for Microsoft Office Outlook. Microsoft’s powerful and easy-to-use personal information management program. This version of Outlook incorporates some new features that will help make managing your e-mail and personal information easier than ever. 


This course is intended for all persons who need to use electronic mail to send and receive messages. 


By the end of this course, users should be comfortable with using and navigating the Outlook interface, performing basic e-mail functions, creating, sending and printing messages and lastly receive and respond to e-mails. 



Features & Benefits

  •  This is an authorised Microsoft Official Course (MOC), a preparation course for MOS: Microsoft Office Outlook 77-731 certification exam.


  • This course is accredited with MICT SETA upon successful completion of your Portfolio of Evidence (PoE) for Unit Standard U116945. 


  • Learnfast offers accredited courses for clients who choose the credit-bearing option. An additional fee is payable for accredited courses & exam vouchers. 
  • Get 12 months access to your course via our myWay Learning Platform that includes video lectures, extra resources, questionnaires and much more.
  • Take full advantage of our new Hybrid Learning by attending on campus or virtually. Have all your classes ready to be downloaded and watched, anytime, anywhere. (Read More) 


  • Attendees will learn practical skills which can be applied in the work environment.
  • Complete all three levels of Outlook training and prepare to write the internationally recognized Microsoft Office Specialist (MOS) examination.


Outcomes & Objectives

Upon completion of this course and successful assessment, learners will have acquired these skills

  • Understand the concepts and terms of electronic messaging.
  • Getting started with Outlook
  • Create and send an E-mail message.
  • Format message content
  • Attach files and items
  • Print an E-mail
  • Receive and respond to e-mails.
  • Work with multiple E-mail messages
  • Pricing & Payment Options

  • Duration

    In Class/Virtual Class, Hybrid Learning (Learn More)
    • 1 Day (08:30 – 16:00) Classes are  presented via our Hybrid Learning allowing learners the flexibility to attend on campus or in the comfort of their home or workplace.
    Online , Mentored Learning (Learn More)
    • 12 Months Self-paced, access anytime, anywhere via our myWay Learning Platform
  • Course Prerequisites

    It is assumed that the learner:


    • Understands the basics of using a Windows-based computer.
    • Is comfortable using the keyboard, mouse, and Start menu.
    • Is competent in using generic functions in a Graphical User Interface (GUI)-environment (ID 117902 - NQF level 1).
  • CPD Credits


Our Delivery Methods

Our innovative "myWay” learning methodology is built around the students individual learning requirement, allowing each student to learn in a style that is most suitable for their skills set, knowledge and schedule.

Instructor-Led Classes

Reach your full potential through our “myWay Instructor-Led” classes combined with interactive lessons, supporting video content, practical assignments and in field experience, done during the traditional 08:00 – 16:00 working day.

Online Mentored Learning

Do a course at your pace via our “myWay Online Mentored Learning”, combining self-study with supported interactive online video lectures, an online course mentor, extra resources, questionnaires and more, all supported via out Online Student Portal.

Part Time Mentored Learning

Designed for the working professional, our part time programmes provides you with the flexibility and benefit of our myWay Blended Learning with at home exercises/assignments and mentored or in-class lectures at a manageable schedule and pace.

Our Hybrid Delivery Methods

Our Hybrid Delivery Methods

myWay Hybrid Learning is a technology mediated delivery method that extends the benefit of flexibility and technology to all students. Each Hybrid delivery method is described in the section below.


Have all your classes ready to be downloaded and watched, anytime, anywhere.


Never miss a classs because of health, traffic, or transport issues.


A personalized class schedule, attend class on campus, virtually or both.


In Class or Virtual Class Based Learning

A technology mediated delivery method allowing campus based class or virtual class attendance, or a combination of both. Classes can be in the form of lecture based or mentored based.


Mentored Online Learning

A technology mediated, self paced online delivery method with personal mentorship.

What you get

On completion the learner will earn:

  • Certificate of Completion from Microsoft
  • Certificate of Competency from MICT SETA upon successful completion of the PoE process (Moderated and found competent)


Note: All certificates are electronically issued.

Student Testimonials

Important Notes

  • Learners to arrive at the training venue from 08:00 in preparation for 08:30 starting time
  • Bookings are only confirmed upon receipt of the proof of payment or an official company purchase order.
  • For full day, on campus courses, Learnfast will supply you with a computer to use for training (if applicable),& tea/coffee and a full lunch. Catering is not included for On-Site training and laptops are available for hire at an additional cost if required.
  • Cancellation or rescheduling requests must be in writing and reach us via email at least 5-10 working days prior to the course commencement date. Full course fees will be retained for no shows.
  • Virtual learners are required to have a stable internet connection & a working headset available for sound purposes.
  • Learners who use their own laptops are fully responsible to ensure that administration rights, software installations, etc. are working sufficiently prior to training.
  • Learnfast reserves the right to cancel or postpone dates if we require to do so and undertake to inform clients in writing and telephonically of these changes.
  • Learnfast is not responsible for costs associated with cancellation of classes such as flight and accommodation for clients.

Module 1: The concepts and terms of electronic messaging

After completing this module, the learner will be able to understand the concepts and terms of electronic messaging.


  • Benefits of using Email
  • Limitations of using E-mail
  • E-Mail etiquette


Module 2: Getting Started with Outlook

While the incredible amount of features that are available in this latest version of Outlook may seem daunting at first, once we cover the basics of working with it, you will be well on your way to becoming an Outlook master.


  • Navigate the outlook interface
  • Perform basic E-mail functions
  • Use Outlook help


Module 3: Composing Messages

The first step in this process is to choose who you would like to send the message to. To assist you in addressing an e-mail appropriately, you have access to the address book, as well as other features. Over the course of this topic, you will learn how to create and address an e-mail message


  • Create an e-mail message
  • Check spelling and grammar
  • Format message content
  • Attach files and items to an e-mail message


Module 4: Readingand Responding to Messages

Outlook includes a number of different ways in which you can read messages that you receive. While the default settings may work for most people, being familiar with all of the available reading methods can come in handy. Over the course of this topic, you will learn how to customize reading options.


  • Observe precautions when receiving mail
  • Customize reading options
  • Work with attachments


Module 5: Work withMultiple E-mail messages

After this lesson the learner will be able to open multiple messages and manipulate the text between them.


  • Open multiple E-mail messages and switch between them
  • Manipulate text between multiple E-mail messages


Module 6: Customise the View and Preferences of the Email Application

After this lesson, the learner will be able to minimize and restore the ribbon and change the current view headings.


  • Switch toolbar menus off and on 
  • Change current view headings according to given requirements
  • Campus
    Start Date
    End Date
    Book Now
  • 28 May 2021
    28 May 2021
    Full Time
  • 22 June 2021
    22 June 2021
    Full Time
  • 23 June 2021
    23 June 2021
    Full Time
  • Campus
    Start Date
    End Date
    Book Now
  • 28 May 2021
    28 May 2021
    Full Time
  • 22 June 2021
    22 June 2021
    Full Time
  • 23 June 2021
    23 June 2021
    Full Time

By completing the below online booking, a booking confirmation will be sent out and an invoice will be generated. A place will be reserved on this course and you are expected to attend. If you require a quote first please contact Learnfast offices and speak to a sales consultant.

Microsoft Office Outlook Essentials

  1. By booking for this course, an invoice will be generated and you will be liable for the payment of this invoice. If you require a quote, please contact The CAD Corporation Offices.
  2. After the generation of the invoice a training confirmation will be emailed using the details provided above.
  3. The CAD Corporation retains the rights to change this calendar without any notification.
  4. Tea/coffee and a light lunch will be provided.
  5. All university students will receive a 10% discount for cash payments.
  6. The minimum notice of cancellation is 5 (five) working days prior to the course commencement date. If you fail to do so the full amount is payable.
  7. Students are to be at the training venue by 08h00 in preparation for a 08h30 start time.

Delivery Method: 
  • Math Result: